01.

Questions about product details, materials, dimensions, or furniture selection.

02.

Help with existing orders, delivery information, and shipping-related concerns.

03.

Assistance with returns, exchanges, refunds, and product-related concerns.

01 / EMAIL SUPPORT

Send Us an Email

For product inquiries, order assistance, delivery concerns, returns, exchanges, refunds, or general customer service questions, please contact us at the email address below.

If your inquiry concerns an existing purchase, please include your order number and a brief explanation of the issue. Supporting photographs may be helpful when reporting damaged or incorrect merchandise.

02 / TELEPHONE

Telephone Contact

You may also use the telephone number listed below for customer service inquiries.

+1 220-386-5985

For requests involving photographs, documents, or detailed order information, email communication may help provide a clearer record of your inquiry.

03 / SELLER INFORMATION

Business and Mailing Information

This address is provided for seller identification and business correspondence. It is not designated as a merchandise return location or a customer-facing showroom.

04 / SHIPPING ASSISTANCE

Questions About Shipping?

ashvillaco provides an estimated total delivery period of 5–8 business days, including ordinary order processing and transportation.

If you have questions about shipment updates, delivery destinations, or an order that has not arrived as expected, please contact customer support with your order number.

View Shipping & Delivery Policy

05 / RETURNS & REFUNDS

Return and Refund Assistance

Customers may request a return or exchange of eligible merchandise within 14 calendar days after receiving the item.

ashvillaco does not charge return handling fees, exchange service fees, or restocking fees. Authorized return and exchange shipping is free.

Approved refunds are estimated to reach the original payment account within 3–5 business days after refund approval, including refund processing time.

View Return, Exchange & Refund Policy

06 / HELPFUL INFORMATION

Before Contacting Our Team

To help us understand your request, you may include the following information where relevant:

• Your order number, if you have already made a purchase.
• The product name or a link to the relevant product.
• A clear explanation of your question or concern.
• Relevant photographs when reporting product damage.
• The preferred contact email for receiving a response.

Please do not include passwords, complete credit card numbers, card security codes, or other unnecessary sensitive financial information in customer support emails.

07 / PRIVACY & SECURITY

Your Personal Information

Information supplied through customer service communications may be processed to identify your request, respond to your inquiry, assist with orders, and fulfill applicable legal obligations.

Relevant information may need to be shared with authorized fulfillment providers, carriers, or payment service providers when necessary to address an order-related issue.

The collection, use, retention, and disclosure of personal information are further described in our Privacy Policy.

View Privacy Policy

08 / CUSTOMER RIGHTS

Questions, Complaints, and Consumer Rights

Customers may contact ashvillaco to raise concerns about product descriptions, order processing, delivery, returns, refunds, or other aspects of the shopping experience.

We review customer requests using the available order information and applicable store policies.

Where additional information is needed, our team may request reasonable supporting details to help assess the matter.

Nothing on this page limits any non-waivable consumer rights or remedies available under applicable United States federal or state law.

Customers may also consult our Terms of Service for additional information about the conditions governing purchases through the ashvillaco online store.