14 Days

Return or exchange request window

$0

Return and exchange fees

3–5

Business days for approved refunds to arrive

Free

Authorized return shipping

01 / POLICY OVERVIEW

Our Return and Refund Commitment

ashvillaco provides a 14-day return and exchange request period for eligible furniture and home products purchased through our online store.

We understand that selecting furniture involves considerations such as dimensions, materials, appearance, and compatibility with your living space.

Our return and exchange procedures are designed to provide a clear way to request assistance when merchandise does not meet expectations or arrives with a problem.

ashvillaco does not charge return fees, exchange handling fees, or restocking fees. Authorized return shipping is provided at no cost to the customer.

This policy applies to eligible orders placed through the ashvillaco online store and operates alongside applicable federal and state consumer protection laws.

02 / RETURN WINDOW

14-Day Return and Exchange Period

Customers may request a return or exchange within 14 calendar days after receiving their merchandise.

The return period begins on the day following the delivery date and includes weekends and public holidays.

For an order delivered in multiple separate shipments, the return period for each item begins after that item is received.

Once a qualifying request is received within the return period, our customer support team will provide the necessary instructions for the return arrangement.

This voluntary 14-day request period does not restrict any longer or additional remedy available under applicable law.

03 / RETURN ELIGIBILITY

Eligible Merchandise and Product Condition

For a standard change-of-mind return, merchandise should be returned in a condition appropriate for resale, subject to reasonable inspection and handling.

Customers are encouraged to retain original packaging, accessories, manuals, hardware, and other components supplied with the product when reasonably possible.

Customers may inspect merchandise as reasonably necessary to evaluate its appearance, characteristics, and suitability.

Damage caused by unreasonable use, unauthorized alterations, or misuse may affect eligibility for a voluntary change-of-mind return.

Normal product inspection does not automatically make merchandise ineligible for return.

Missing original packaging alone does not automatically eliminate a customer's right to seek assistance, particularly when the merchandise is damaged, defective, incorrect, or otherwise subject to a legally required remedy.

Claims involving defective, damaged, or misrepresented merchandise will be reviewed separately from ordinary change-of-mind requests, taking applicable consumer rights into account.

04 / FREE RETURNS

Return and Exchange Fees: $0

ashvillaco does not charge customers any return or exchange service fees for authorized returns and exchanges under this policy.

ashvillaco is responsible for the return shipping costs associated with approved returns arranged through our customer support team.

We will arrange the appropriate return shipping method or provide authorized prepaid return instructions as applicable.

Customers are not required to purchase a return shipping label or pay a warehouse handling fee for an authorized return.

We do not deduct return shipping, restocking, or exchange handling fees from an approved refund.

Any difference in the merchandise price when exchanging for a different product is a product price difference, not an exchange service fee, and will be disclosed before the exchange is confirmed.

05 / RETURN PROCEDURE

How to Request a Return

Customers wishing to return merchandise should follow the process below.

Step 1 — Contact Customer Support

Within 14 calendar days after receiving the item, email assistcentervbgtyjkoi@ashvillaco.com to initiate the return request.

Step 2 — Provide Order Information

Include your order number, the product you wish to return, a brief description of your request, and any relevant photographs if the product is damaged or incorrect.

Step 3 — Receive Return Instructions

Our support team will review the request and provide the authorized return destination and the corresponding shipping arrangements.

Step 4 — Prepare the Merchandise

Prepare the product for transportation using appropriate protective packaging and include relevant accessories and components when available.

Step 5 — Complete the Authorized Return

Follow the shipping instructions provided by ashvillaco. Authorized return shipping costs are covered by our store.

Step 6 — Return Review and Resolution — After the return is received and reviewed, an eligible refund or exchange will be arranged in accordance with this policy.

06 / RETURN ADDRESS

Authorized U.S. Return Warehouse Address

ashvillaco coordinates customer returns using designated regional return arrangements within the United States.

The appropriate return destination depends on the customer's location and the handling requirements of the return request.

After reviewing your request, our customer support team will provide the address of the appropriate nearby U.S. regional warehouse for your authorized return.

Return requests must be sent to:

assistcentervbgtyjkoi@ashvillaco.com

Customers should use the provided warehouse address and authorized shipping arrangements rather than independently selecting a carrier or destination.

The seller's registered mailing address, listed in the contact section below, is not a designated return warehouse address.

07 / EXCHANGES

Furniture and Product Exchanges

Customers may request an exchange within 14 calendar days after receiving eligible merchandise.

Exchange requests may concern a different available product, size, color, or variant, where the relevant replacement option is offered by ashvillaco.

Availability of an exchange depends on the merchandise offered and the circumstances of the request.

ashvillaco does not charge an exchange handling fee, restocking fee, or authorized exchange shipping fee.

If the replacement product has a different selling price, any applicable price difference will be communicated to the customer before the exchange is confirmed.

If a requested replacement cannot be supplied, the customer may discuss available alternatives, including a refund when eligible.

Exchanges involving defective or incorrect merchandise will be handled consistently with applicable consumer protection requirements.

08 / REFUND PROCESSING

Refund Arrival Time: 3–5 Business Days

Once a return has been received, reviewed, and approved for a refund, ashvillaco will arrange the refund through the applicable payment channel.

Business days are Monday through Friday, excluding applicable public holidays.

Refunds are generally issued to the original payment method used for the purchase.

If the original payment method cannot accept the refund, our team will review the available lawful refund arrangements with the customer.

Customers who do not see their refund within the stated period should contact ashvillaco so the transaction status can be reviewed.

Payment institutions may occasionally experience delays outside the merchant's control. In such circumstances, our team can assist with the available refund transaction information.

Nothing in this section extends any shorter refund deadline required by applicable law or limits legally required refunds for canceled or undelivered orders.

09 / REFUND AMOUNT

Refund Calculation and Original Shipping Charges

For an approved return, the refund includes the amount paid for the eligible returned merchandise, subject to applicable law and any disclosed product price adjustments.

No return handling fee, restocking fee, or authorized return transportation cost will be deducted.

For an ordinary change-of-mind return, any original outbound shipping charge paid when placing the order is considered separately from the free return shipping service.

Original outbound shipping charges are refunded when required by applicable law or the circumstances of the transaction, including qualifying merchant fulfillment errors or eligible order cancellations.

Where a refund concerns only part of an order, the amount refunded will reflect the applicable returned merchandise and any other amounts legally required to be reimbursed.

Applicable sales tax attributable to refunded merchandise will be handled according to the relevant tax and refund requirements.

10 / DAMAGED PRODUCTS

Damaged, Defective, or Incorrect Merchandise

If an item arrives damaged, defective, incomplete, or different from the ordered product, customers should contact ashvillaco for assistance.

To help review the matter, customers are encouraged to provide the order number, a description of the issue, and photographs when reasonably available.

Relevant packaging should be retained where practical while the issue is being reviewed.

Depending on the circumstances, available resolutions may include:

• Providing missing components.
• Arranging an appropriate replacement.
• Offering repair where suitable and agreed.
• Providing an eligible refund.
• Another remedy required by applicable law.

We do not charge return or exchange service fees for addressing an approved damaged, defective, or incorrect item claim.

Authorized return transportation is arranged at no cost to the customer.

A customer's legally protected remedy for defective, damaged, or misrepresented merchandise is not automatically limited to the voluntary 14-day change-of-mind return period.

11 / FURNITURE HANDLING

Large Furniture and Return Preparation

Furniture may require additional care during return transportation because of its dimensions, weight, construction, or protective packaging requirements.

Customers should contact ashvillaco before dismantling, repackaging, or independently transporting large furniture for return.

Our support team will provide appropriate instructions for the authorized return arrangement.

Customers are encouraged to include removable components, hardware, and accessories supplied with the original item when available.

Products should be reasonably protected against avoidable damage during return transportation.

Where packaging or handling instructions are necessary, customers should follow the directions supplied for the return.

ashvillaco covers the authorized return transportation cost under this policy, including for eligible furniture returns.

12 / CANCELLATIONS

Order Cancellations Before Shipment

Customers wishing to cancel an order should contact ashvillaco customer support as soon as possible.

Voluntary cancellation requests are reviewed according to the order's current fulfillment status.

If the merchandise has not shipped, cancellation may be possible before dispatch.

If the merchandise has already been shipped, the request may need to be handled through the applicable return procedure after delivery.

Where an order is legally required to be canceled because of a failure to meet the applicable shipping commitment, ashvillaco will provide the corresponding refund in accordance with applicable Federal Trade Commission requirements.

No ordinary cancellation handling fee is charged by ashvillaco for an approved cancellation.

The voluntary return process does not eliminate separate cancellation or refund rights arising under applicable consumer protection law.

13 / RETURN REQUEST REVIEW

Reviewing and Resolving Return Requests

Return and exchange requests are reviewed using the order record, the reported reason for return, and any relevant information reasonably available.

Our team may request clarification when necessary to identify the merchandise or determine an appropriate shipping arrangement.

A customer who submits a qualifying return request within the 14-day period does not lose eligibility solely because arranging authorized return transportation requires additional time.

Requests involving missing components, suspected product defects, or shipping damage may require additional examination.

Any request for supporting information should be reasonable and relevant to the reported issue.

If a customer disagrees with the outcome of a return review, they may contact customer support to request further consideration. Applicable legal remedies remain available.

14 / CONSUMER RIGHTS

United States Consumer Protection

ashvillaco intends to administer returns, exchanges, cancellations, and refunds in accordance with applicable United States federal and state consumer protection requirements.

The 14-day return and exchange period described in this policy is a voluntary store policy and should not be understood as eliminating any longer or separate remedy required by applicable law.

Nothing in this policy excludes legally required remedies concerning defective goods, incorrect merchandise, misleading product representations, or qualifying unfulfilled orders.

Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, eligible shipment-delay cancellations and refunds will be handled in accordance with that rule.

Customers retain any applicable rights concerning unauthorized transactions or legally protected payment disputes.

If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable law controls to the extent of the conflict.

Customers may contact our support team with questions about the return process or available resolution options.

15 / POLICY RELATIONSHIP

Related Store Policies and Updates

This Return, Exchange & Refund Policy should be read alongside ashvillaco's Shipping & Delivery Policy, Customer Service Policy, Privacy Policy, and Terms of Service.

The Shipping & Delivery Policy provides additional information about the estimated 5–8 business day delivery timeframe, shipping charges, and order fulfillment.

The Privacy Policy explains the handling of personal information involved in order processing, customer service, and return requests.

We may update this policy to reflect changes in business operations or applicable legal requirements.

Policy changes will not retroactively eliminate established contractual or statutory rights.

16 / CUSTOMER SUPPORT

Seller Information and Return Assistance

For questions concerning returns, exchanges, refunds, damaged merchandise, or authorized U.S. warehouse return addresses, please contact ashvillaco using the following information.