01.

Understand how information supports your shopping experience.

02.

Personal information is handled for identified business purposes.

03.

Available privacy choices and legal rights are respected.

01 / INTRODUCTION

Introduction and Scope

Welcome to ashvillaco. This Privacy Policy describes how personal information may be collected, processed, used, disclosed, and retained in connection with our online furniture and home products business.

This policy applies to individuals who visit our online store, interact with available shopping features, submit orders, communicate with customer support, or otherwise provide personal information through our services.

For purposes of this policy, personal information means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual or household, subject to the definitions and exclusions of applicable law.

Our store operates using Shopify ecommerce technology. Certain data processing activities may therefore involve Shopify and other providers involved in delivering store functionality.

This policy describes the categories of processing relevant to our online store. The actual application of particular technologies or processing activities depends on the services and features in use.

02 / INFORMATION CATEGORIES

Personal Information We Collect

Depending on how you interact with ashvillaco, the following categories of personal information may be collected or processed.

Identity and Contact Information

• Name and recipient information.
• Email address and telephone number.
• Billing and shipping addresses.
• Contact details supplied in customer inquiries.

Purchase and Transaction Information

• Order numbers, purchased products, quantities, and prices.
• Payment status and transaction references.
• Shipping selections, delivery information, and order status.
• Return, refund, and customer service records.

Device and Online Activity Information

• IP address and device-related identifiers.
• Browser type, operating system, and technical settings.
• Website interactions and pages visited.
• Cookie identifiers and similar tracking information when applicable.

Communications and Preferences

• Messages submitted to customer support.
• Product questions and service requests.
• Marketing preferences and consent records where applicable.
• Information voluntarily supplied in correspondence.

We do not require every category of information listed above for every visitor or transaction. The information involved depends on the interaction and the functionality used.

03 / INFORMATION SOURCES

How Information Is Obtained

Personal information may be obtained through several sources, depending on the circumstances.

Directly from you: When you place an order, provide shipping details, submit a support request, or otherwise communicate with ashvillaco.

Automatically through store technology: When technical information is generated during navigation, checkout, or interactions with store functionality.

From service providers: When payment processors, shipping carriers, ecommerce providers, or other authorized business service providers communicate information necessary to provide a requested service.

From other permitted sources: Where information is lawfully made available through an integrated service or another authorized source relevant to our operations.

Information will be used consistently with the purposes described in this policy, applicable notices, and relevant legal obligations.

04 / PURPOSES OF PROCESSING

How We Use Personal Information

Personal information may be processed for legitimate business activities related to operating the ashvillaco online store, subject to applicable law.

• Processing and administering customer orders.
• Confirming transactions and handling payment-related information.
• Preparing merchandise for shipment and coordinating delivery.
• Providing order confirmations and necessary service communications.
• Responding to product inquiries and customer support requests.
• Investigating delivery problems, product complaints, or refund requests.
• Maintaining website functionality and resolving technical problems.
• Detecting and addressing potentially fraudulent or unauthorized transactions.
• Maintaining appropriate business and transaction records.
• Meeting applicable legal, tax, accounting, and regulatory obligations.
• Evaluating website performance and improving services where permitted.
• Providing marketing communications or advertising where the relevant activity is enabled and legally permitted.

We seek to use information in a manner appropriate to the relevant purpose and avoid unnecessary collection or processing. Where consent or another specific authorization is required by law, the applicable requirements must be satisfied before processing.

05 / ORDER AND PAYMENT DATA

Purchases, Checkout, and Payment Information

When you purchase merchandise, certain information is necessary to identify the transaction, process payment, and arrange order fulfillment.

Information associated with a purchase may include the products selected, order amount, billing information, delivery details, transaction status, and applicable payment references.

Payment processing may involve Shopify-supported payment services or other payment providers made available during checkout.

Those providers may process payment information under their own applicable privacy notices, contractual arrangements, and security obligations.

ashvillaco does not request that customers provide complete payment card numbers or card security codes through ordinary customer support emails.

Payment-related information may also be processed to investigate transaction errors, suspected fraud, refund requests, or legally required financial records.

The availability of payment methods and related processing arrangements is determined by the actual checkout configuration.

06 / DELIVERY DATA

Shipping and Fulfillment Information

To arrange delivery of furniture and home products, information relevant to shipment preparation and transportation may be provided to shipping carriers, warehouse operators, and fulfillment partners.

Such information may include:

• Recipient name and delivery address.
• Contact telephone number when needed for delivery coordination.
• Order or shipment reference information.
• Product-related delivery details.
• Delivery instructions supplied by the customer.

Shipping providers may use this information for transportation, delivery updates, proof-of-delivery procedures, and investigation of shipment-related problems.

Where customers request a return, relevant contact and order information may be used to coordinate an authorized return shipping arrangement.

Additional information about our estimated delivery periods, shipping charges, and return-address instructions is available in the relevant store policies.

07 / COOKIES & TECHNOLOGIES

Cookies and Similar Technologies

Our Shopify-powered online store may use cookies and comparable technologies to support website functionality, preserve shopping sessions, facilitate checkout, and maintain essential security features.

Depending on the store configuration, additional technologies may support analytics, performance measurement, customer preferences, or advertising activities.

Cookie availability, purposes, and duration depend on the relevant Shopify functions, applications, and integrated technologies.

Where required, visitors must be provided with applicable notices and consent or preference controls.

Browser settings may allow users to restrict or remove certain cookies. Disabling necessary cookies may affect the functionality of the website or checkout.

Where additional privacy controls are offered through the store, customers may use those controls to manage eligible data collection and sharing preferences.

08 / THIRD-PARTY SERVICES

Shopify and External Service Providers

Our ecommerce services operate using Shopify technology. Shopify may process personal information as part of providing storefront, checkout, account, order management, security, and other platform functionality.

Depending on the services enabled, Shopify may process certain information for its own purposes under applicable terms and privacy disclosures, in addition to processing information in support of our store operations.

Other service providers may assist with:

• Payment authorization and transaction processing.
• Shipping, warehousing, and order fulfillment.
• Customer service and business communications.
• Website hosting, security, and technical operations.
• Analytics or advertising services where implemented.
• Fraud prevention and transaction verification.
• Professional, accounting, and legal services.

Information disclosed to a service provider should be relevant to the service supplied and subject to applicable contractual and legal protections.

For information about Shopify's own privacy practices, customers may consult Shopify's Privacy Policy.

09 / INFORMATION DISCLOSURE

Disclosure, Advertising, and Data Sharing

Personal information may be disclosed to service providers, business partners, and other recipients when reasonably necessary to operate the store, complete transactions, provide requested services, or meet legal obligations.

Some analytics or advertising technologies, if enabled, may involve disclosure of identifiers or online activity information to third parties for advertising measurement, targeting, or related purposes.

Depending on the relevant state privacy law, certain advertising-related disclosures may be classified as a sale, sharing, or targeted advertising even where no money is exchanged for personal information.

Where these practices occur and a legal right to opt out applies, we will provide or honor the required opt-out mechanisms.

Information may also be disclosed when required by law, in response to a valid legal process, or as reasonably necessary to investigate fraud, protect rights, or address security concerns, subject to legal restrictions.

Any collection or disclosure of sensitive personal information is subject to applicable restrictions and additional rights where required.

10 / MARKETING CHOICES

Marketing Communications and Preferences

Where marketing communications are offered, information such as email addresses or marketing preferences may be processed to provide relevant promotional messages, product updates, or store information.

Such communications are subject to applicable legal requirements regarding authorization, identification, and opt-out rights.

Customers may request that promotional email communications stop by using an available unsubscribe mechanism or contacting customer support.

Unsubscribing from marketing does not necessarily prevent essential non-promotional messages relating to existing orders, delivery, payments, or customer service requests.

Advertising preferences may also be affected by browser controls, device settings, and available store privacy choices.

11 / PRIVACY RIGHTS

Your Privacy Rights and Choices

Depending on your state of residence, the laws applicable to ashvillaco, and the nature of the information involved, you may have certain privacy rights.

These may include:

• Right to know or access: Request certain information about personal data collected or processed.
• Right to correction: Request correction of inaccurate personal information where applicable.
• Right to deletion: Request deletion of eligible personal information, subject to legal exceptions.
• Right to portability: Request certain personal information in an available portable format where required.
• Right to opt out: Opt out of covered sales, sharing, targeted advertising, or qualifying profiling activities where those rights apply.
• Right to limit certain uses: Request limitations on qualifying sensitive personal information processing where available under applicable law.
• Right to appeal: Appeal certain privacy request decisions in jurisdictions that provide this right.
• Right to nondiscrimination: Exercise applicable privacy rights without unlawful discriminatory treatment or retaliation.

These rights are not identical in every state. The availability of a particular right may depend on legal eligibility thresholds, the nature of the data, statutory exemptions, and other applicable conditions.

We will assess requests under the legal requirements applicable to the individual and the relevant processing activity.

12 / PRIVACY REQUEST PROCEDURE

Submitting a Privacy Request

Customers and other eligible individuals may contact ashvillaco with questions or requests concerning personal information.

Please direct privacy-related inquiries to:

assistcentervbgtyjkoi@ashvillaco.com

When submitting a request, describe the privacy right you wish to exercise and provide sufficient information to help us locate the relevant data.

To protect personal information from unauthorized disclosure, we may use reasonable identity or authorization verification procedures where permitted or required.

Verification procedures will be proportionate to the request and the sensitivity of the information involved.

Where applicable law permits an authorized agent to submit a request, we will follow the applicable authorization and verification requirements.

Requests will be evaluated and answered within the periods required by applicable law. Where an extension, explanation, or appeal procedure is legally required, the relevant requirements will be followed.

Certain information may be retained or withheld from a request when permitted or required for legal compliance, fraud prevention, security, recordkeeping, or other recognized exceptions.

13 / DATA SECURITY

Information Security and Protection

Personal information should be protected using safeguards appropriate to the nature of the information, the processing activity, and applicable legal requirements.

Relevant security practices may include measures intended to reduce unauthorized access, misuse, alteration, loss, or disclosure of personal information.

Security responsibilities may be shared among ashvillaco and the technology or service providers involved in operating the store.

No website, electronic transmission, or information storage method can be guaranteed to be completely secure against every possible threat.

Customers are encouraged to use appropriate precautions when accessing their accounts and to avoid sending sensitive account or payment credentials through unsecured communication channels.

Where a security incident triggers legally mandated notification or other response obligations, those obligations will be addressed in accordance with applicable law.

14 / DATA RETENTION

How Long Information Is Retained

Personal information may be retained for periods reasonably necessary to fulfill the purposes for which it was collected, subject to applicable retention requirements and legal limitations.

Relevant considerations may include:

• The nature of the customer relationship and services provided.
• Order fulfillment and customer support requirements.
• Accounting, tax, and transaction record obligations.
• Applicable statutes of limitation and legal claims.
• Fraud prevention and legitimate security needs.
• Required or permitted responses to privacy requests.

Different categories of information may have different retention periods, depending on the purpose and applicable obligations.

When continued retention is no longer necessary or legally justified, information should be deleted, anonymized, or otherwise handled appropriately.

Deletion requests may be subject to lawful exceptions, including circumstances where information must be preserved to complete a transaction, comply with law, or protect legitimate legal interests.

15 / CHILDREN AND THIRD-PARTY LINKS

Children's Privacy and External Websites

ashvillaco is a furniture and home products online store intended for a general consumer audience and is not directed specifically to children under 13 years of age.

Personal information involving children is subject to applicable requirements, including the Children's Online Privacy Protection Act where relevant.

If you believe information about a child has been collected in a manner requiring correction or further review, please contact our customer support email.

Our website may contain links to third-party services, including payment-related services, shipping resources, or other external websites.

Third-party websites may maintain their own privacy policies, security practices, and data processing arrangements.

Customers are encouraged to review the privacy notices of external services before providing information directly to them.

16 / POLICY UPDATES

Changes to This Privacy Policy

We may revise this Privacy Policy when appropriate to reflect changes in store operations, service providers, data processing practices, legal requirements, or customer privacy features.

Where applicable law requires additional notice, consent, or other action before implementing material changes, those requirements will apply.

Updated policy information may be published on the ashvillaco website.

Changes to this policy do not authorize processing that would otherwise violate applicable privacy laws or eliminate rights that cannot lawfully be waived.

Customers may contact us to request additional information about this policy or raise concerns regarding our handling of personal information.

17 / PRIVACY CONTACT

Contact Information and Seller Identification

For questions about this Privacy Policy, personal information practices, or privacy-related requests, you may contact ashvillaco using the information below.

The business mailing address is provided for seller identification and correspondence. Merchandise returns must follow the separate authorized return instructions provided by customer support.