5–8 Days

Total estimated delivery time, including processing

$111+

Free standard shipping

$36

Flat shipping fee below $111

01 / POLICY SCOPE

Introduction and Scope

Welcome to ashvillaco. This Shipping & Delivery Policy explains the shipping arrangements applicable to furniture and home-related merchandise ordered from our online store.

It describes estimated delivery periods, shipping charges, supported destinations, shipment updates, customer responsibilities, delivery exceptions, and procedures for obtaining assistance.

This policy applies to eligible orders placed through the ashvillaco online store for delivery within the United States.

Our goal is to provide accurate and understandable information before purchase and to address shipping-related concerns fairly and in accordance with applicable consumer protection requirements.

02 / DELIVERY ESTIMATE

Estimated Delivery Time

The estimated total delivery time for eligible ashvillaco orders is 5–8 business days.

Business days refer to Monday through Friday, excluding applicable public holidays. Weekends and holidays are not counted as business days.

The estimate is based on receipt of a properly completed order, including the information and payment necessary for processing.

Actual delivery may be affected by the destination, accessibility, carrier operations, and unexpected transportation disruptions.

The estimate does not guarantee a specific delivery appointment or hour. Any shipping commitment made during the purchase process remains subject to applicable law, including the requirements for addressing shipment delays.

03 / SHIPPING CHARGES

Shipping Rates and Free Shipping

Our standard shipping rates are based on the merchandise value of the order.

Orders with qualifying merchandise value of $111.00 or more receive free standard shipping. Orders below $111.00 incur a flat standard shipping fee of $36.00.

All amounts are expressed in United States dollars (USD).

The applicable shipping amount is displayed during checkout before an order is submitted.

Customers can review the merchandise charges, shipping fee, applicable taxes, and final amount payable in the checkout summary.

No additional shipping fee will be imposed merely because an item is furniture unless a separate optional service or charge has been expressly disclosed and accepted before purchase.

04 / DELIVERY DESTINATIONS

Eligible Shipping Locations

ashvillaco accepts orders for delivery to eligible destinations within the United States.

Availability is determined by the shipping address entered during checkout and any applicable carrier or delivery service limitations.

Not every address is necessarily serviceable. Restrictions may apply to certain remote locations, inaccessible properties, or destinations that cannot be accommodated by available transportation services.

Customers should confirm the destination and shipping options displayed at checkout before completing a purchase.

If a shipping location cannot be supported after an order has been submitted, we will contact the customer regarding the issue and provide an appropriate resolution, including cancellation and refund when required.

05 / ORDER PROCESSING

Order Review and Preparation

After an order is placed, ashvillaco reviews the relevant purchase details and prepares the ordered merchandise for shipment.

These activities may include payment confirmation, review of shipping information, product verification, protective packaging, and transportation arrangements.

Furniture shipments may require appropriate packaging and handling to reduce avoidable transportation damage.

If essential order information is missing or incorrect, our team may contact the customer for clarification.

The standard order processing period is included in the stated 5–8 business day total delivery estimate.

Where an issue is expected to prevent timely shipment, we will address the situation in accordance with the applicable delay notification and cancellation requirements.

06 / ORDER INFORMATION

Order Confirmation and Shipment Records

Customers should review the order details made available following checkout, including the purchased products, delivery address, charges, and order identification information.

Order confirmation and shipment notification are different stages of the fulfillment process. An order confirmation does not by itself establish that the merchandise has been dispatched.

When shipment information becomes available, it may include a tracking reference or carrier delivery update.

Customers are encouraged to retain their order number and relevant purchase correspondence for future shipping inquiries.

ashvillaco maintains fulfillment-related records as appropriate for order administration, customer support, and compliance with applicable legal obligations.

07 / TRACKING

Tracking and Delivery Updates

Tracking information will be provided when available from the applicable shipping carrier.

Carrier tracking systems may take time to display the initial acceptance scan or subsequent transportation events.

Temporary gaps in tracking updates do not automatically indicate that a package has been lost.

Estimated delivery information shown by a carrier may change as transportation conditions develop.

Where an order includes multiple packages, the packages may have separate tracking information or delivery scans.

For questions about an order's status, customers may contact our support team with their order number and available tracking details.

08 / FURNITURE LOGISTICS

Furniture Delivery and Accessibility

Furniture may differ from smaller household goods in size, weight, packaging, and handling requirements.

Before ordering, customers are encouraged to review product dimensions and the practical delivery access conditions at the destination.

• Doorway and building entrance dimensions.
• Hallway and corridor clearance.
• Elevator dimensions and permitted usage.
• Stairways, landings, and turning spaces.
• Building delivery restrictions.
• Other relevant access limitations.

Customers should provide relevant access instructions when necessary to help facilitate delivery.

Standard shipping does not automatically include assembly, installation, removal of existing furniture, or specialized placement inside a home.

Any additional delivery-related service must be expressly stated in the relevant product, service, or checkout information rather than assumed to be included.

09 / SHIPPING DELAYS

Delayed Shipment and FTC Consumer Protections

ashvillaco intends to process and fulfill orders within the stated delivery expectations and to maintain a reasonable basis for its shipping commitments.

Unexpected events may affect shipment preparation or transportation. These may include severe weather, carrier interruptions, supply-related problems, or other circumstances affecting fulfillment.

If we determine that merchandise cannot be shipped within the applicable promised shipment period, we will follow the notice, consent, cancellation, and refund requirements of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, where applicable.

Where a customer does not respond to a delay notice, the legal treatment of that non-response depends on the circumstances and the requirements applicable to that notice. Silence will not be treated as unrestricted consent to indefinite shipment delays.

If further delay notices are required, we will provide them in accordance with the applicable rules.

If we determine that an order cannot be shipped, we will cancel the affected order and issue the legally required refund rather than retain payment indefinitely.

10 / CANCELLATION & REFUNDS

Cancellation Rights for Unshipped Orders

Customers may request cancellation by contacting ashvillaco customer support. Whether a voluntary cancellation can be completed depends on the order's processing or shipment status, subject to applicable legal rights.

When a customer is entitled to cancel an unshipped order under the FTC shipment-delay requirements, the cancellation and refund will be processed in accordance with those requirements.

For a qualifying full cancellation of an order that cannot be shipped, the required refund includes the amounts paid for the unshipped merchandise and associated shipping or handling charges as required by law.

For a partially fulfilled order, the refund amount will be determined in accordance with the merchandise supplied, the applicable charges, and legal requirements.

Under the FTC rule, refunds for covered payment methods generally must be made within seven working days after cancellation, while refunds involving credit extended by the seller are subject to the applicable billing-cycle requirement.

The time a financial institution takes to display a properly issued refund may vary.

These shipment-delay cancellation rights are separate from any additional voluntary return or refund rights described in the ashvillaco Return and Refund Policy.

11 / DELIVERY ATTEMPTS

Failed Delivery Attempts and Access Problems

A delivery attempt may not be completed if the destination is inaccessible, the provided address is incomplete, or necessary delivery arrangements cannot be completed.

Carrier procedures may allow another attempt, a request for additional delivery information, or another appropriate handling arrangement.

Customers should respond to reasonable requests for clarification regarding their delivery information.

Any proposed additional cost resulting from a failed delivery must have an appropriate contractual or legal basis and must be communicated transparently before it is imposed.

A failed delivery attempt does not automatically eliminate the customer's rights concerning undelivered merchandise, cancellations, refunds, or other applicable remedies.

12 / DAMAGE & DISCREPANCIES

Damaged, Incorrect, or Missing Merchandise

If merchandise arrives damaged, incomplete, or different from the item ordered, customers should contact ashvillaco customer support so the circumstances can be reviewed.

Helpful information includes:

• The relevant order number.
• A description of the issue.
• Photographs of damaged merchandise when available.
• Photographs of external packaging when relevant.
• Details of missing parts or incorrect products.

Customers are encouraged to preserve relevant packaging during the initial review when reasonably practical.

Depending on the circumstances, an appropriate resolution may include supplying missing parts, repair, replacement, refund, or another legally available remedy.

Requests for photographs or supporting information are intended to help review claims and do not remove statutory rights when such evidence is unavailable.

Nothing in this policy requires a customer to accept damaged or incorrect merchandise without an appropriate resolution where a remedy is required by law.

13 / MISSING DELIVERIES

Packages Marked Delivered but Not Received

If tracking information shows that an order was delivered but the customer cannot locate it, the customer should contact ashvillaco for assistance.

Customers may also check available delivery notices and confirm whether the package was placed at an appropriate receiving location.

Our team may review the shipment information and request additional delivery details from the carrier when appropriate.

Carrier tracking marked "delivered" does not, by itself, resolve every claim involving merchandise that a customer reports as not received.

We will evaluate the available information and determine the appropriate response in accordance with the order terms and applicable consumer protection law.

Any conclusion regarding responsibility for loss, replacement, or refund will depend on the relevant circumstances and applicable legal requirements. Customers will not automatically lose their legal rights solely because a carrier has recorded a delivery scan.

14 / ORDER MODIFICATIONS

Address Corrections and Order Changes

Customers should enter complete and accurate recipient details during checkout, including street address, unit number if applicable, city, state, ZIP code, and contact information.

If a correction is necessary, customers should notify ashvillaco as soon as possible.

Changes to delivery addresses or order details depend on fulfillment progress and carrier restrictions.

Once an order has been handed to the carrier, modifications may not be possible.

Requested changes are not confirmed until our team has reviewed the request and provided confirmation where applicable.

An incorrect address or a requested order modification does not override mandatory consumer protection rights or permit undisclosed charges.

15 / RETURN SHIPPING

Authorized Return Address and Return Instructions

Customers who need to request a return must contact ashvillaco customer support before sending merchandise back.

After reviewing the return request, our team will provide the address of the appropriate nearby U.S. regional warehouse for the return arrangement.

Customers should use the specifically authorized return destination and follow the corresponding shipping instructions.

Contact our dedicated customer support team at:

assistcentervbgtyjkoi@ashvillaco.com

Return eligibility, return shipping cost responsibility, and refund arrangements are subject to our Return and Refund Policy and applicable law.

If a return concerns defective, damaged, or incorrect merchandise, any legally required remedy will not be denied solely because a customer has not independently arranged return transportation.

16 / INFORMATION HANDLING

Shipping Information and Privacy

To fulfill orders, ashvillaco may need to process shipping-related information such as recipient names, delivery addresses, telephone numbers, order details, and shipment references.

Relevant information may be shared with shipping carriers and fulfillment providers as reasonably necessary to process, transport, deliver, or investigate shipments.

Customer information must be handled in accordance with applicable privacy and data protection requirements and the ashvillaco Privacy Policy.

Shipping-related information should not be used for unrelated purposes without an appropriate legal basis or authorization where required.

Customers may review the store's Privacy Policy for additional information about data handling, privacy rights, and available contact procedures.

This section does not replace the Privacy Policy or create exceptions to applicable legal protections for personal information.

17 / LEGAL TRANSPARENCY

Consumer Rights and Policy Interpretation

ashvillaco intends to administer shipping and delivery arrangements consistently with applicable federal and state consumer protection laws in the United States.

The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule may apply to online merchandise orders, including requirements governing advertised shipment timeframes, delayed shipment notices, cancellation options, and refunds.

Delivery estimates, carrier-related information, and operational procedures must not be interpreted as eliminating mandatory legal obligations.

Nothing in this policy is intended to waive, exclude, or unlawfully restrict any non-waivable consumer rights or remedies.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control to the extent of that conflict.

This policy should be read together with the store's Return and Refund Policy, Privacy Policy, and Terms of Service.

We may update this policy to reflect changes in operations or legal requirements. Any update will not retroactively eliminate rights that have already arisen under applicable law or binding order terms.

Where different terms apply to an individual order and are validly disclosed and agreed upon, those terms will be interpreted together with this policy and applicable law.

18 / SELLER & CUSTOMER SUPPORT

Contact Information

If you have questions about delivery estimates, shipping fees, order status, delayed merchandise, damaged goods, missing shipments, or return shipping arrangements, please contact ashvillaco.

The business mailing address is listed for seller identification and correspondence. It is not an authorized merchandise return destination unless expressly designated by our customer support team.