$0

Cancellation handling fees

3–5

Business days for approved refunds to arrive

14 Days

Eligible post-delivery return request period

01 / POLICY PURPOSE

Overview and Scope

This Order Cancellation Policy explains the procedures for requesting cancellation of merchandise orders placed through the ashvillaco online store.

It addresses voluntary cancellation requests, fulfillment status, refunds, shipment delays, unavailable products, and applicable consumer protection rights.

The policy applies to eligible orders for furniture and home-related products purchased through our store.

It should be read together with our Shipping & Delivery Policy, Return, Exchange & Refund Policy, Privacy Policy, and Terms of Service. Nothing in this policy is intended to restrict non-waivable rights provided by applicable law.

02 / REQUESTING CANCELLATION

How to Request an Order Cancellation

If you wish to cancel an order, please contact ashvillaco customer support as soon as possible.

Send your request to:

assistcentervbgtyjkoi@ashvillaco.com

To help us identify the order, please include your order number, the name used for the purchase, and a brief explanation of your request.

If only certain products need to be canceled, identify the affected items.

Our team will review the available order and fulfillment information to determine the applicable cancellation procedure.

Submitting a voluntary cancellation request does not automatically stop an order that is already being processed or transported. We will review the request and communicate the available outcome, without limiting cancellation rights required by law.

03 / BEFORE SHIPMENT

Cancellation Before an Order Ships

Customers may request cancellation of an order before the merchandise has been shipped.

Voluntary cancellation requests are reviewed according to the order's current preparation and fulfillment status.

If the order can be canceled before dispatch, ashvillaco will stop the applicable fulfillment process and arrange any refund due.

Where the customer has a legal right to cancel an unshipped order, that right will be honored regardless of ordinary processing procedures.

No cancellation handling fee is charged for approved order cancellations.

We encourage customers to contact support promptly because the available options may change as an order progresses through fulfillment.

04 / AFTER DISPATCH

Cancellation Requests After Shipment

Once merchandise has been transferred to a shipping carrier, canceling the transportation process may no longer be possible.

If an order has already shipped, customers should contact ashvillaco for assistance with available delivery and return options.

Where the merchandise is delivered, eligible products may be returned under the store's 14-calendar-day return request policy.

ashvillaco does not charge return handling fees, restocking fees, or authorized return shipping fees for eligible returns.

Customers should not independently refuse, redirect, or return a shipment without consulting customer support, unless doing so is necessary to exercise an applicable legal right.

Any rights arising from defective merchandise, incorrect fulfillment, or other legally protected circumstances remain unaffected.

05 / NO CANCELLATION FEES

Cancellation Charges and Cost Transparency

ashvillaco does not impose a cancellation processing fee for an approved cancellation.

We do not deduct an administrative cancellation fee from an approved refund.

This fee disclosure is separate from the calculation of any merchandise price difference associated with a voluntary order modification.

06 / REFUNDS

Refunds Following Approved Cancellation

When a cancellation is approved and payment has already been collected, ashvillaco will arrange the applicable refund.

For an approved full cancellation before any merchandise has shipped, the refund generally includes the full amount collected for that order, including the original shipping charge where applicable.

Business days are Monday through Friday, excluding applicable public holidays.

Payment providers and financial institutions may occasionally require additional time to post a refund.

Where applicable law imposes a shorter or otherwise controlling refund deadline, the legal requirement will take precedence.

A cancellation is not considered fully resolved merely because an internal order status has changed; any refund owed must also be appropriately issued.

07 / SHIPPING DELAYS

Cancellation Rights When Shipment Is Delayed

Our estimated total delivery timeframe is 5–8 business days, including standard order processing and transportation.

We intend to maintain a reasonable basis for the shipping commitments made to customers.

If ashvillaco determines that merchandise cannot be shipped within an applicable promised shipment period, we will comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where it applies.

Required delay notifications will explain the revised shipment date when available, the customer's cancellation options, and any other information required by the rule.

A customer who is legally entitled to reject a shipment delay may cancel the affected unshipped order and obtain the required prompt refund.

We will not treat a customer's silence as unlimited consent to an indefinite delay.

If a shipment cannot be completed and the order must be canceled, the required refund will be arranged without imposing a cancellation fee.

The relevant legal obligations depend on the shipment representation, timing, notice, and circumstances of the order.

08 / UNAVAILABLE MERCHANDISE

Out-of-Stock Products and Fulfillment Problems

Occasionally, an ordered product may become unavailable or an unexpected fulfillment issue may prevent the order from proceeding.

If a product cannot be supplied, our team may contact the customer to explain the situation and available options.

A different product or revised arrangement will not be substituted for the original purchase without any consent required by applicable law.

When an order must be canceled because the merchandise cannot be shipped, the customer will receive the appropriate cancellation notice and prompt refund required by law.

Customers will not be charged a cancellation handling fee because an ordered product is unavailable.

09 / PARTIAL CANCELLATION

Canceling Part of an Order

Customers may request cancellation of selected products rather than an entire order.

Partial cancellation requests will be reviewed according to which items have already shipped and which remain unfulfilled.

Where partial cancellation is approved, the corresponding refund will be calculated according to the affected merchandise, applicable charges, and legal requirements.

If the change affects a free shipping threshold or a shipping fee, any adjustment must have an appropriate disclosed contractual and legal basis.

For cancellations governed by the FTC shipment rule, refunds of shipping and other charges will be calculated according to the requirements applicable to the shipped and unshipped merchandise.

We will not automatically impose a previously undisclosed shipping fee or cancellation penalty because part of an order is canceled.

10 / ORDER MODIFICATIONS

Changing an Order Instead of Canceling

If an order needs adjustment, customers may contact support to request a change before dispatch.

Requested changes may concern product quantities, selected variants, shipping details, or other order information.

Whether an adjustment can be completed depends on the item's availability and the order's current fulfillment stage.

Any applicable product price difference will be disclosed before the requested modification is confirmed.

An order modification is not effective until it has been accepted and reflected in the relevant order information.

A request for modification does not eliminate separate cancellation rights provided by applicable law.

11 / PAYMENT AND SECURITY

Payment Verification and Order Integrity

Orders may require review when essential transaction information is incomplete, payment cannot be verified, or there is a reasonable concern about unauthorized activity.

ashvillaco may request relevant information necessary to assess an order's validity, subject to applicable privacy and consumer protection laws.

Where an order cannot lawfully or properly proceed, it may need to be canceled and any amount due refunded.

Customers should not send passwords, complete payment card numbers, or card security codes through ordinary email communications.

Nothing in this section restricts legally available remedies regarding unauthorized charges, billing errors, or disputed transactions.

12 / RETURN ARRANGEMENTS

If Your Order Has Already Been Delivered

When merchandise has already been delivered, the standard post-delivery return process generally applies rather than an ordinary pre-shipment cancellation.

Eligible products may be submitted for return or exchange within 14 calendar days after receipt.

No authorized return handling, restocking, or return shipping fees are charged to the customer.

After reviewing the request, our support team will provide the appropriate return arrangement.

Further information is available in our Return, Exchange & Refund Policy.

13 / CANCELLATION CONFIRMATION

Cancellation Confirmation and Records

When a cancellation is completed, relevant order information may be updated to reflect the cancellation status.

Customers may receive a cancellation notification through an available order-related communication channel.

Such information may identify the affected merchandise, the cancellation status, and applicable refund details.

Customers are encouraged to retain order numbers, cancellation correspondence, and payment records for reference.

Where necessary, transaction and cancellation records may be maintained for legitimate operational and legal compliance purposes.

Personal information associated with these records is handled according to our Privacy Policy and applicable laws.

14 / CONSUMER RIGHTS

United States Consumer Protection Requirements

ashvillaco intends to administer its cancellation procedures consistently with applicable federal and state consumer protection laws.

Our voluntary order cancellation procedures do not replace or restrict mandatory rights to cancel an order or obtain a refund.

Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule requires cancellation and a prompt refund, those obligations take precedence over ordinary internal processing rules.

For covered refunds, the FTC rule generally requires the correct refund within seven working days for the payment methods addressed by that requirement. Credit extended by the seller is subject to the applicable one-billing-cycle provision.

These legal deadlines are separate from the store's ordinary estimate of 3–5 business days for an approved refund to arrive.

Nothing in this policy requires a consumer to waive protections relating to undelivered merchandise, billing disputes, misrepresentations, or other legally protected matters.

If any policy provision conflicts with a mandatory legal requirement, the applicable law controls to the extent of the conflict.

15 / RELATED POLICIES

Relationship to Other Store Policies

This Order Cancellation Policy supplements the other customer policies published by ashvillaco.

The Shipping & Delivery Policy explains the estimated 5–8 business day total delivery period, shipping charges, and shipment-related procedures.

The Return, Exchange & Refund Policy describes post-delivery returns, exchange requests, free authorized return shipping, and applicable refund arrangements.

The Privacy Policy addresses the handling of personal information used in processing orders and cancellation requests.

ashvillaco may update this policy to reflect operational or legal changes.

Policy updates will not retroactively eliminate rights established by law or binding order terms.

16 / OFFICIAL CONTACT

Cancellation Assistance and Seller Information

For order cancellations, shipping changes, refund questions, or other order-related assistance, please contact ashvillaco using the information below.

The business mailing address above is provided for seller identification and correspondence. It is not an authorized merchandise return destination unless specifically designated by customer support.